Frequently Asked Questions

Everything you need to know about AquaTru water purification and shopping with us.

How does the AquaTru purification technology work?

AquaTru uses a patented 4-stage Ultra-Reverse Osmosis process. It removes over 80 harmful contaminants including lead, chlorine, fluoride, and PFOAs, ensuring your home drinking water is pure and delicious.

What are the shipping costs and delivery times within Europe?

We offer free shipping on all countertop purifiers within the EU. Delivery typically takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.

How often do I need to replace the filters?

Filter longevity depends on usage and local water quality. Generally, the Pre/Carbon filter and VOC filter last 6-12 months, while the Reverse Osmosis membrane lasts approximately 2 years.

What is your return policy if I am not satisfied?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your AquaTru system, you can return it within 30 days of purchase for a full refund, minus return shipping costs.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and region-specific options like iDEAL, Bancontact, and Klarna for flexible payment installments.

Does the AquaTru system require professional installation?

No installation is required for our countertop models. They are 'plug-and-play' systems that sit on your kitchen counter. For our Under-the-Sink models, we provide a detailed DIY guide, though some customers prefer a professional plumber.